At Express Appliance Repair Ottawa, our technicians are highly experienced with Whirlpool appliances and can carry out successful repairs for all makes and models. At Express Repair Ottawa, we ensure all Whirlpool appliances are dealt with top-quality service. Your lives become that much easier when you choose Whirlpool appliance repair.
Why Choose Us?
Experience
Licensed technicians with extensive experience.
Warranty
Full warranty on all repair services and parts.
Excellence
We offer 100% Satisfaction Guaranteed!
Whirlpool Corporation, commonly referred to as Whirlpool, is the largest household appliances manufacturer in the world.
The Fortune 500 American company is headquartered in Benton Charter Township, Michigan. It has many partly and wholly-owned subsidiaries, including, Amana, Maytag, KitchenAid, Jenn-Air, Inglis, Roper, Consul, Hotpoint, Bauknecht, and Sanyo and Royalstar.
Whirlpool manufactures fridges and freezers, dishwashers, stoves and ovens, as well as washers and dryers. Being the largest seller of household appliances the company is also the target of the most complaints from consumers. While it is known to be an innovative and credible brand, its affordable household appliances may not be up to the best technical standards compared to other premium brands. Since their systems are not flawless, timely maintenance and optimum use will ensure the longevity of Whirlpool appliances. Whenever you have problems, even if they are mere inefficiencies, you should opt for immediate Whirlpool appliance repair.
Express Appliance Repair Ottawa offers reliable Whirlpool appliance repair in Ottawa and its surrounding areas. We are available throughout the year, including holidays and weekends, from 8 am to 9 pm. Our licensed and insured technicians are able to attend to scheduled services, as soon as the next day, or on a date that is most convenient for you. You can also choose our same-day service, at no additional charge. We even offer emergency Whirlpool appliance repair, preventive maintenance, as well as services.
You can schedule an appointment using our online booking form, or call us at (613) 454-5355 for same-day, or next-day, Whirlpool appliance repair. No matter the problem or the brand of your appliance, you can always depend on Express Appliance Repair.
Whirlpool Fridge Repair in Ottawa
Whirlpool on brand pages on brand pages refrigerators are available in all shapes and sizes. The model you choose obviously depends on your needs, your household size, and your budget. No matter the model, when you need professional repairs, our team will be right over to solve any problem.
Our technicians will arrive with all the tools and various parts that might be needed to complete repairs during our first visit. Our goal is to complete all Whirlpool on brand pages fridge repairs within a single visit.
Whirlpool Stove Repair in Ottawa
Cooking on an Whirlpool stove is an absolute dream! Such practical appliances can often prove to be eyesores in a kitchen, but Whirlpool has taken the time to invest plenty of time and energy into the design process.
When your Whirlpool stove requires repairs, call our technicians for speedy service. Not only do we perform fast repairs, but we also understand the value of each appliance, and we work carefully not to cause any unnecessary damage.
Whirlpool Dishwasher Repair in Ottawa
You’ve got to love the convenience of loading up your Whirlpool dishwasher, pressing a few buttons and letting it get to work while you enjoy doing something else. Life without it would mean spending extended periods of time hunched over the kitchen sink!
If you need Whirlpool dishwasher repairs, remember to always call professionals for quick and reliable service. All Whirlpool dishwasher repairs by Express Appliance Repair are backed by our 100% satisfaction guarantee.
Whirlpool Washer Repair in Ottawa
You might not use your Whirlpool washer every day but, when you do, it’s surely one of the most valued appliances in your home! If your washer fails to turn on or you notice any other problem, it’s best to hold off on doing laundry and call our team for a professional diagnosis and repair.
Our fast, same day Whirlpool washer repairs ensure that your washer is up and running fast so that you don’t need to worry about hand washing or rushing off to the laundromat.
Whirlpool Dryer Repair in Ottawa
Once your washer has done its part, it’s up to your dryer to get all that laundry perfectly dry and ready for the closet. Dryers can experience problems from time to time, but these faults are quickly resolved by our experienced technicians at Express Appliance Repair.
If your Whirlpool dryer is running too hot, not getting warm enough, or if you notice any other problem, call us right away. We are available 24/7 for all Whirlpool dryer repairs.
Whirlpool Oven Repair in Ottawa
Whether you enjoy making regular oven-cooked meals or you love to bake, your Whirlpool oven will make it an even greater pleasure. Of course, if your oven is not performing as it should, it’s important to have a professional diagnose the problem right away. Do not attempt to cook in an oven that’s not working as it is supposed to.
Call us for same day Whirlpool oven repairs. We come prepared with all the tools and various parts in order to perform repairs on the spot.
| ✓ Service Areas | Ottawa, ON |
| ✓ Whirlpool Washer Repair Cost | $-$$ |
| ✓ Whirlpool Fridge Repair Cost | $-$$ |
| ✓ Whirlpool Oven Repair Cost | $-$$ |
| ✓ Whirlpool Stove Repair Cost | $-$$ |
| ✓ Whirlpool Dishwasher Repair Cost | $-$$ |
| ✓ Whirlpool Dryer Repair Cost | $-$$ |
Common Whirlpool Error Codes
| Failure Code # | Description of Fault Code | Solution for Fault Code |
| 4 Digit Failure Codes (for 2 digit codes see below) | ||
| F1 – E0 | EEPROM communication error | 1. Disconnect power for at least 30 seconds. 2. Re-apply power and observe for at least one minute. 3. If code re-appears, replace control board (also called ERC or clock). Note: Applies to all F1-E… codes except F1-E3. |
| F1 – E1 | EEPROM checksum error | |
| F1 – E2 | UL A/D error(s) | |
| F1 – E4 | Model ID error | |
| F1 – E5 | Calibration shifted | |
| F1 – E6 | Latch signal mismatch error | |
| F1 – E9 | Stack overflow | |
| F1 – E3 | Wiring harness cavity size does not match previously stored value | The “Cavity Size Select” jumpers in the wiring harness indicate a cavity size different from that which the control was previously configured for. Check the jumpers in the harness to make sure they agree with the actual oven size. |
| F2 – E0 | Shorted keypad (also called touch pad) | 1. Check keypad connector for firm connection (keypad connects to control board). 2. Press CANCEL. If error code returns after 60 seconds, replace keypad (also called touch pad or membrane switch). Some models incorporate keypad in to control board as one unit. In this case, replace control board (also called ERC or clock). |
| F2 – E1 | Keypad cable unplugged | |
| F2 – E5 | Cancel key drive line open | |
| F2 – E6 | Cancel key drive line open | |
| F3 – E0 | Oven temperature sensor (RTD) opened (upper oven, if double oven) | Replace Oven temperature sensor (RTD)
Note: Applies to all F3-E… codes. |
| F3 – E1 | Oven temperature sensor (RTD) shorted (upper oven, if double oven) | |
| F3 – E2 | Oven temperature is too high (Cook mode) | |
| F3 – E3 | Oven temperature is too high (Clean mode) | |
| F3 – E4 | Oven temperature sensor (RTD) opened (lower oven, if double oven) | |
| F3 – E5 | Oven temperature sensor (RTD) shorted (lower oven, if double oven) | |
| F3 – E6 | Warming drawer sensor open | |
| F3 – E7 | Warming drawer sensor shorted | |
| F4 – E1 | Meat probe malfunction – shorted | Problem could be with the probe, the receptacle, or probe circuit. Check probe. Look for pinched wire. Look for condensation or contamination on probe receptacle. Replace probe if all else checks out ok. |
| F5 – E0 | Door switches do not agree (condition exists when door switch is closed indicating an open door, and latch switch is closed indicating a locked door) | 1. If door latched: A. Disconnect power from unit. B. Check wires and connectors from control to door switch, then from door switch to control. If no damage to wires and all connectors okay, proceed to step C. C. Replace door switch. D. Re-apply power. E. Press and hold any key down for 1 minute to clear F5 failure code from memory. F2 will appear. Press CANCEL and observe for 1 minute to ensure operation is correct. 2. If door not latched: A. Disconnect power from unit. B. Check wires and connectors from control to latch switch, then from latch switch to control. If no damage to wires and all connectors okay, proceed to step C. C. Repeat steps A and B for door switch. 3. Measure door switch (door open = switch open small low voltage terminals). Replace switch if defective. 4. Measure latch switch (unlatch = switch open, CAUTION – oven light contacts are closed). Replace switch if defective. 5. If corrections are made in any step, reconnect power to control. Press and hold any key for 1 minute to clear R failure code from memory. F2 will appear. Press CANCEL and observe for 1 minute to ensure operation is correct. 6. If failure remains, disconnect power and replace control. Note: Applies to all F5-E… codes. |
| F5 – E1 | Self clean latch will not lock | |
| F5 – E2 | Latch during CLEAN error | |
| F5 – E5 | Self clean temperature not reached within 45 minutes. | |
| F5 – E6 | Door is open, but latch is locked | |
| F5 – E7 | Self clean latch will not unlock | |
| F6 – E0 | Return line not connected | If switch pulse return line is not connected, electronic control will display F6 within 60 seconds after power up. Replace control. |
| F7 – E1 | Common switch wire is defective | Common wire (+5VDC) to latch switch, and to door switch is shorted to chassis ground or neutral. A double oven will have two of each switch and one common wire. 1. Check connections at control and at the latch switch and door switch. 2. If all connections are good, then check the individual switches as outlined for the F5 failure. |
| Failure Code # | Description of Fault Code | Solution for Fault Code | |
| F0 | Board failure | Replace control board (also called ERC or clock). | |
| F1 | Board failure | Replace control board (also called ERC or clock). | |
| F2 | Oven temperature is too high | 1. Look for welded relay contacts on bake or broil relays. If this happens, replace oven control (also called clock or ERC). 2. For SELF CLEAN models: check door lock operation. 3. Look for a high resistance connection or any other cause of high resistance in the oven temperature sensor circuit. Check sensor, sensor harness and sensor harness connection at sensor and oven control. Replace sensor if found defective. Remember: Oven control (ERC) measures resistance of sensor circuit, not actual oven temperature. |
|
| F3 | Oven temperature sensor (RTD) open | Replace Oven temperature sensor (RTD) | |
| F4 | Oven temperature sensor (RTD) shorted | Replace Oven temperature sensor (RTD) | |
| F5 | Board failure | Replace control board (also called ERC or clock). | |
| F7 | Function key stuck on ERC | Replace control board (also called ERC or clock). | |
| F8 | Board failure | Replace control board (also called ERC or clock). | |
| F9 | Oven door lock failure | Check wiring to door lock switch (the wire harness may be connected wrong). Check for stuck lock switch. |
| Failure Code # | Description of Fault Code | Solution for Fault Code | |
| FH | No water detected entering machine or Pressure switch trip not detected. | If after 30 seconds the control does not detect water entering machine and then valves will be turned off and the error code will be displayed. Or If the control has turned the water valves on and after 8 minutes the flow meter has detected 10.5 gallons of water passing through it, but has not detected the pressure switch trip, the valves will be turned off and the error code will flash. Press PAUSE/CANCEL twice to clear the display. Potential Causes • If there is no water in the unit: – Make sure that both valves at the water source(s) are turned on all the way. – Check for plugged or kinked inlet hoses or plugged screens in the inlet valves – Verify inlet valve operation • If there is water in the unit: – Verify Drain pump operation – Pressure Switch Hose is in good condition and properly connected to Tub and Pressure switch • Verify there is not a siphon problem • Verify wire harness connections to; Inlet Valves, Pressure Switch, Drain Pump, Flow Meter, and Central Control Unit (CCU) • Check all hoses for possible leaks • Verify pressure switch operation • Verify flow meter operation • Verify CCU operation Replace failed component. |
|
| F02 | Long Drain | If the drain time exceeds 8 minutes, the water valves are turned off and F02 is flashed.
Press PAUSE/CANCEL twice to clear the display. NOTE: After 4 minutes the “Sud” error will be displayed, then 4 minutes later the F02 error code will be displayed. Potential Causes |
|
| F05 | Water temperature sensor error | If during the water heating step in the wash cycle, the water temperature sensor (NTC) value is out of range, or the heating element circuit has failed, the F05 error code will be displayed.
Potential Causes • Check the Water Temperature Sensor, Heating Element and Element Relay Replace failed component. |
|
| F06 | Drive motor tachometer error | The control is unable to properly detect motor speed and the machine will shut down. If a failure occurs during high-speed spin the door will be unlocked after 3 minutes.
Potential Causes • Check wire harness connections between the Drive Motor/Tachometer and the Motor ControlUnit (MCU), and between the MCU and the Central Control Unit (CCU) Replace failed component. |
|
| F07 | Motor control unit error | The Central Control Unit has detected a short in the motor control unit. If a failure occurs during high-speed spin the door will be unlocked after 3 minutes.
Potential Causes • Check wire harness connections between the Drive Motor and the Motor Control Unit (MCU), and between the MCU and the Central Control Unit (CCU) Replace failed component. |
|
| F09 | Overflow condition | If the Overflow contact on the pressure switch is Closed for more than 60 seconds an Overflow condition will occur. In an Overflow condition, the Door will remain locked, and the Drain Pump will run constantly, even if PAUSE/CANCEL is pressed twice and the Display is cleared. Unplug the unit to service.
Potential Causes • Check the drain hose and make sure it is not plugged or kinked Replace failed component. |
|
| F10 | Motor Control Unit (MCU) heat sink thermal trip | If the thermal protector on the MCU heat sink gets too hot, it will open the thermal protector on the heat sink which will stop motor functions and an F10 will be displayed.
Potential Causes • Check for Proper Installation, verify the unit is not located near a source of heat and has proper ventilation. Replace failed component. |
|
| F11 | Serial communication error | Communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly.
Potential Causes • Check Wire Harness connections to the MCU, the motor, and Central Control Unit (CCU) Replace failed component. |
|
| F13 | Dispenser circuit error | If the dispenser motor is not able to be driven to it’s proper position.
Potential Causes • Check mechanical linkage from dispenser motor to the top of the dispenser. Replace failed component. |
|
| F14 | EEPROM error | The Central Control Unit (CCU) receives it’s data from an EEPROM onboard the CCU. If there is an error reading this data it will cause this error.
Potential Causes • A power glitch may cause this error. Try unplugging the Unit for two minutes to see if that fixes the error. Replace failed component. |
|
| F15 | Motor Control Unit (MCU) error | If the MCU detects multiple resets or errors during a wash cycle it will go into this error mode.
Potential Causes • Check Wire Harness connections to the MCU, the motor, and Central Control Unit (CCU) Replace failed component. |
|
| Sud | SUDS LOCK (Overdose of detergent detected during the wash cycle) | The motor control unit senses a suds lock condition by analyzing the current draw on the drive motor. If “Sud” is displayed a potential suds lock is detected. This may signify a bad pump, an extra heavy load, excessive detergent, or excessive suds.
Potential Causes • If too much detergent was used, run the unit through a Rinse/ Spin cycle then a Normal cycle without adding any detergent. This should clear the unit of the excess detergent. Replace failed component. |
|
| FdL | Door lock error | A Door Lock Error occurs if the door cannot be locked. It will try to lock it 6 times before displaying the error.
Potential Causes • Door Lock Mechanism broken or removed from the Door Replace failed component. |
|
| FdU | Door unlock error | A Door Unlock Error occurs if the door cannot be unlocked. It will try to unlock the door 6 times before displaying the error.
Potential Causes • Door Lock Mechanism broken. Replace failed component. Note: The door lock/switch assembly can be manually unlocked. To Manually unlock the door lock system: 1. Unplug the power cord from the outlet. |
Disclaimer: please make sure to unplug your appliance if you feel that it is malfunctioning. Consult with an Express Repair professional to prevent any further damage to your appliance.
| Failure Code # | Description of Fault Code | Solution for Fault Code |
| PF | Power failure | “PF” flashes to indicate that a power failure occurred while the dryer was running. Press HOLD TO START to continue the cycle, or press OFF/Pause to clear the display. |
| E1 | Thermistor open | Replace thermistor if found defective |
| E2 | Thermistor shorted | Replace thermistor if found defective |
| Failure Code # | Description of Fault Code | Solution for Fault Code | |
| PF | Power failure | “PF” flashes if the washer loses power during a running cycle. The washer does not flash “PF” when it is first plugged in.
Press START to continue the cycle from the moment that power was lost. OR |
|
| FL | Flood condition | “FL” flashes if any overfill condition occurs. This condition occurs when excessive water in the tub causes the overfill switch to trip. The control must realize that the trip was due to an overfill condition instead of a suds lock condition in order for “FL” to be displayed.
With an overfill condition, the beeper repeats a warning every 10 seconds with no time out. The pump is cycled in drain mode for 30 seconds on, 30 seconds off until the overfill switch resets or power is discontinued to the unit. Press STOP/CANCEL to clear the display. |
|
| Er | Processor reset error | This error code is displayed if the control failed to save cycle information during a power failure. This does not generate an error code beep.
Press STOP/CANCEL to clear the display. |
|
| LF | Long fill | If the water fill time exceeds ten minutes, the water valves are turned off and “LF” is flashed.
Press STOP/CANCEL to clear the display. |
|
| CE | Communications error | If there is any breakdown in communication between the machine controller and the motor controller, “CE” flashes and the unit beeps once.
Some common causes of “CE” errors include: • Conformal coating on serial communications pins between the machine controller and motor controller. After disconnecting power to the unit, try scraping this coating off the pins. Press STOP/CANCEL to clear the display. |
|
| Ld | Long drain | “Ld” flashes if it takes longer than 5 minutes to pump out water to a point where the operating pressure switch resets.
Press STOP/CANCEL to clear the display. |
|
| CA or CI |
Average current limit or Instantaneous current limit |
If a status signal comes back from the motor controller that a current limit has been breached, the unit will return to standby mode and display either “CA” for average current limit trip or “CI” for instantaneous current limit trip.
Average current trip occurs if there is a 2 second average of current draw greater than 5.55 Amps at the motor windings. Instantaneous current trip occurs if there is a spike of 26 Amps instantly at the motor windings. This may signify problems with the drive motor, thermal protector or motor controller. Overloading the unit may cause this problem. Press STOP/CANCEL to clear the display. |
|
| ob | Off balance | If the motor controller detects an unrecoverable off-balance condition, the machine controller will shut down and display an “ob” for off balance.
The lid switch must be opened at least once before restarting the cycle, if this condition occurs. Opening the lid will allow you to view and redistribute the load. Press STOP/CANCEL to clear the display. |
|
| Sr | Stuck relay | “Sr” signifies a failure of the relay in the closed position. With this failure, power to the motor controller cannot be turned off by the machine controller.
The machine control board may have a bad relay and may need to be replaced. Check pins 1 and 5 of P16 of the machine controller and pins 1 and 2 of P1 of the motor controller. This should have AC line voltage when the motor controller is powered. Press STOP/CANCEL to clear the display. |
|
| LS | Lid switch error | The control should flash this error code if it cannot detect the lid switch opening and closing properly. This error code may also be used if there is a disagreement between the motor and machine controllers on the state of the lid switch. The control should not allow the unit to run in this condition.
This code will also appear if the user presses the START key while the lid is open. Open the lid or press STOP/CANCEL to clear the display. |
|
| Flashing display time |
Open lid | If the lid opens while the unit is in running mode, time remaining will flash in the display.
Close the lid and press START to continue with the cycle. |
|
| SL | Suds lock | The motor controller senses a suds lock condition by analyzing the current draw on the drive motor. If a potential suds lock is detected, the control tries up to 3 times to clean out the unit with a mini-cycle.
“SL” is displayed if suds are detected but the unit is unable to clean out suds. This may indicate a bad pump, an extra heavy load, excessive detergent or excessive suds. Press STOP/CANCEL to clear the display |
Disclaimer: please make sure to unplug your appliance if you feel that it is malfunctioning. Consult with an Express Repair professional to prevent any further damage to your appliance.
| Error Code | Condition | Check/Repair | Shop Parts |
| Clean light blinks 7 times | Heater circuit failure. Control didn’t detect the expected rise in water temperature. | Check the heating element and related components (wiring and control board) in that circuit. | Heating element, Electronic control board, Thermistor, Circuit wiring |
| Console light blinks rapidly | The control detects a stuck button on the control panel. | A failed control panel or a malfunctioning electronic control board can cause this code. Check the buttons on the control panel using a volt/ohm meter. In most cases, the control panel must be replaced. If that doesn’t solve the problem, the electronic control board might be at fault. | Control panel, Electronic control board |
| Start/Resume light blinks slowly | If the dishwasher door is opened or power is interrupted during the cycle, the dishwasher won’t start again until the door is detected as closed and the Start/Resume button is pressed. | Check the door latch and switch assembly. A failure in the Start/Resume button also can cause this problem. | Door switch assembly, Control panel, Electronic control board |
| Clean light stays on | The dishwasher won’t start a new cycle unless it detects that the door opened after the previous cycle. | Turn off power to the dishwasher by shutting off the breaker and restarting. If that does not work, the door switch assembly is stuck and must be replaced. | Door switch assembly |
| Control lock LED is on but not accepting key presses | Accidentally turned on or control detected keypad problem. | Press the Heated Dry key for 5 seconds to turn off control lock feature. If that doesn’t work, replace keypad. | Keypad |
| Sanitized LED blinks at end of cycle | Control couldn’t confirm that the dishes were sanitized. | Check voltage to the dishwasher and the temperature of incoming water. Check the diverter motor, the heater and the OWI/thermistor. | Diverter motor, Heater, Thermistor |
| Error Code | Condition | Check/Repair | Shop Parts |
| 1-1 | The electronic control board detects a stuck relay on its circuit board. | Shut off power to the dishwasher for 5 minutes. If the code resumes when you restore power, have a service technician check the wiring and components. If the wiring and components are in working order, replace the electronic control board. | Electronic control board |
| 1-2 | Damaged or corrupted memory on control board. Incompatible software components inside microprocessor. | Shut off power to the dishwasher for 5 minutes. If the code resumes when you restore power, replace the electronic control board. | Electronic control board |
| 2-1 | The electronic control board detected a stuck key on the control panel. | See if any keys work. If no keys work or the control panel is damaged, replace the electronic control panel. If the control panel works, the problem might be with the electronic control board. | Control panel, Electronic control board |
| 2-2 | The electronic control board detects no communication from the control panel. | See if any keys work. If no keys work or the control panel is damaged, replace the electronic control panel. If the control panel works, the problem might be with the electronic control board. | Control panel, Electronic control board |
| 3-1 | Either there’s a break in the wiring or the thermistor/OWI component failed. (The thermistor is the water temperature sensor, the OWI is the Optical Water Indicator that detects the amount of debris in the water.) | Shut off power to the dishwasher and then check the wiring for the thermistor/OWI circuit. If the circuit wiring is undamaged, replace the thermistor/OWI component. | Thermistor/OWI, Wire harness |
| 3-2 | The thermistor/OWI circuit is electrically shorted, (The thermistor is the water temperature sensor, the OWI is the Optical Water Indicator that detects the amount of debris in the water.) | Shut off power to the dishwasher and then check the wiring for the thermistor/OWI circuit. If the circuit wiring is undamaged, replace the thermistor/OWI component. | Thermistor/OWI, Wire harness |
| 3-3 | OWI fails (the OWI is the Optical Water Indicator that detects the amount of debris in the water) | Shut off power to the dishwasher and clean the OWI. If the code resumes when you restore power, replace the OWI. | Thermistor/OWI |
| 4-1 | No communication between the electronic control board and the wash pump motor | Shut off power to the dishwasher and then check the wiring from the control board to the wash pump motor. If the wiring is undamaged, replace the wash pump. If the problem persists, replace the electronic control board. | Wash pump motor, Electronic control board |
| 4-2 | Communication error between the electronic control board and the wash pump motor | Shut off power to the dishwasher and then check the wiring from the control board to the wash pump motor. If the wiring is undamaged, replace the wash pump. If the problem persists, replace the electronic control board. | Wash pump motor, Electronic control board |
| 5-1 | Door won’t latch shut | Press the Start button and immediately close the door. If the code continues, shut off power to the dishwasher and check the door latch mechanism and the wiring attached to the door switch. If the latch mechanism and the wiring are intact, replace the door switch. | Door switch, Door latch assembly |
| 5-2 | Door won’t open | Check the wiring in the door switch. If the wiring is undamaged, replace the door switch. | Door switch, Door latch assembly |
| 6-1 | The electronic control board doesn’t detect water entering the dishwasher tub. | Shut off power and then water to the dishwasher. Check the water supply for proper flow and pressure. Check the wiring to the water inlet valve. If the wiring and the water supply are in working order, replace the water inlet valve. | Water inlet valve |
| 6-2 | Water inlet valve has an electrical problem. | Shut off power and then water to the dishwasher. Check the water supply for proper flow and pressure. Check the wiring to the water inlet valve. If the wiring and the water supply are in working order, replace the water inlet valve. If the problem continues, replace the electronic control board. | Water inlet valve, Electronic control board |
| 6-3 | Suds or air are in the water pump | Check the water fill level and check for suds in the fill water at the bottom of the tub. if the fill level is too low, replace the water inlet valve. If there’s excessive sudsing, check the detergent dispenser and replace if it’s damaged. | Water inlet valve, Detergent dispenser |
| 6-4 | The float switch is open | Check the overfill float switch to see if it’s stuck or if an item is stuck under it. Check if the inlet water fill valve is properly shutting off the water supply when the dishwasher is off. | Water inlet valve, Overfill float switch |
| 6-6 | Incoming water is too cold | Use an accurate thermometer to check the water temperature. If it’s lower than 110 degrees F, check your water heater. If the water temperature is normal (110 to 120 degrees F), replace the thermistor/OWI or the electronic control board. Refer to the tech sheet for your dishwasher for a diagnostic test for the thermistor. | Thermistor/OWI, Electronic control board |
| 6-7 | Disconnected or damaged flow meter | Shut off power to the dishwasher. Check the wiring to the flow meter. If the wiring is intact, replace the flow meter. | Flow meter |
| 6-8 | Problem with water softener regeneration valve | Shut off power to the dishwasher. Check the wiring to the water softener regeneration valve. If the wiring is intact, replace the water softener regeneration valve. | Water softener regeneration valve |
| 7-1 | Heating element doesn’t work | Shut off power to the dishwasher. Inspect the heating element and replace it if it’s visibly damaged. If not, check the wiring to the heating element. If the wiring is intact, replace the heating element. | Heating element |
| 7-2 | Heating element won’t shut off | Shut off power to the dishwasher for 5 minutes. If the code resumes when you restore power, replace the electronic control board. | Electronic control board |
| 8-1 | Slow drain | Shut off power to the dishwasher and then shut off water. Check the drain path for an obstruction. If the drain path is clear, check the wiring on the drain pump. If the wiring is intact, replace the drain pump. | Drain pump |
| 8-2 | Drain pump electrical problem | Shut off power to the dishwasher and then shut off water. Check the wiring on the drain pump. If the wiring is intact, replace the drain pump. | Drain pump |
| 9-1 | Electronic control board can’t detect the position of the diverter | The diverter directs the water through the lower spray arm or the upper spray arm. Turn off power to the dishwasher and then check the wiring going to the diverter motor. If the wiring is intact, replace the diverter. | Diverter |
| 9-2 | Diverter is stuck on | Remove the lower dishrack and the lower spray arm. Disassemble the sump. Check the diverter disk and replace if visibly damaged. | Diverter disk |
| 10-1 | Dispenser electrical problem | Shut off power to the dishwasher. Remove the outer door panel and check the wiring in the detergent dispenser circuit. If the wiring is intact, replace the detergent dispenser. | Detergent dispenser |
| 10-2 | Vent wax motor electrical problem | Shut off power to the dishwasher. Check the wiring in the vent wax motor circuit. If the wiring is intact, replace the vent wax motor. | Vent wax motor |
| 10-3 | Drying fan problem | Shut off power to the dishwasher. Check the wiring in the drying fan circuit. If the wiring is intact, replace the drying fan. | Drying fan |
| Error Code | Condition | Check/Repair | Shop Parts |
| 1-1 | The electronic control board detects a stuck relay on its circuit board | Shut off power to the dishwasher for 5 minutes. If the code resumes when you restore power, have a service technician check the wiring and components. If the wiring and components are in working order, replace the electronic control board. | Electronic control board |
| 1-2 | Failed or incompatible electronic control board | The code appears if you install the wrong electronic control board. Order and install the correct electronic control board for your model of dishwasher. If the code appears and you didn’t just replace the electronic control board, shut off power to the dishwasher for 5 minutes. If the code resumes when you restore power, replace the electronic control board. | Electronic control board |
| 2-1 | The electronic control board detected a stuck key on the control panel. | See if any keys work. If no keys work or the control panel is damaged, replace the electronic control panel. If the control panel works, the problem might be with the electronic control board. | Control panel, Electronic control board |
| 3-1 | Either there’s a break in the wiring or the thermistor/OWI component failed. (The thermistor is the water temperature sensor, the OWI is the Optical Water Indicator that detects the amount of debris in the water.) | Shut off power to the dishwasher and then check the wiring for the thermistor/OWI circuit. If the circuit wiring is undamaged, replace the thermistor/OWI component. | Thermistor/OWI, Wire harness |
| 3-2 | The thermistor/OWI circuit is electrically shorted, (The thermistor is the water temperature sensor, the OWI is the Optical Water Indicator that detects the amount of debris in the water.) | Shut off power to the dishwasher and then check the wiring for the thermistor/OWI circuit. If the circuit wiring is undamaged, replace the thermistor/OWI component. | Thermistor/OWI, Wire harness |
| 3-3 | OWI fails (the OWI is the Optical Water Indicator that detects the amount of debris in the water) | Shut off power to the dishwasher and clean the OWI. If the code resumes when you restore power, replace the OWI | Thermistor/OWI |
| 4-3 | The electronic control board does not detect motor operation | Shut off power to the dishwasher and then check the wiring from the control board to the wash pump motor. If the wiring is okay, replace the wash pump. If the problem continues, replace the electronic control board. | Wash pump motor, electronic control board |
| 5-1 | Door won’t latch shut | Press the Start button and immediately close the door. If the code continues, shut off power to the dishwasher and check the door latch mechanism and the wiring attached to the door switch. If the latch mechanism and the wiring are intact, replace the door switch. | Door switch, Door latch assembly |
| 5-2 | Door won’t open | Check the wiring in the door switch. If the wiring is undamaged, replace the door switch. | Door switch, Door latch assembly |
| 6-1 | The electronic control board doesn’t detect water entering the dishwasher tub. | Shut off power and then water to the dishwasher. Check the water supply for proper flow and pressure. Check the wiring to the water inlet valve. If the wiring and the water supply are in working order, replace the water inlet valve. | Water inlet valve |
| 6-2 | Water inlet valve has an electrical problem. | Shut off power and then water to the dishwasher. Check the water supply for proper flow and pressure. Check the wiring to the water inlet valve. If the wiring and the water supply are in working order, replace the water inlet valve. If the problem continues, replace the electronic control board. | Water inlet valve, Electronic control board |
| 6-3 | Suds or air are in the water pump | Check the water fill level and check for suds in the fill water at the bottom of the tub. if the fill level is too low, replace the water inlet valve. If there’s excessive sudsing, check the detergent dispenser and replace if it’s damaged. | Water inlet valve, Detergent dispenser |
| 6-4 | The float switch is open | Check the overfill float switch to see if it’s stuck or if an item is stuck under it. Check if the inlet water fill valve is properly shutting off the water supply when the dishwasher is off. | Water inlet valve, Overfill float switch |
| 6-6 | Incoming water is too cold | Use an accurate thermometer to check the water temperature. If it’s lower than 110 degrees F, check your water heater. water heater. If the water temperature is normal (110 to 120 degrees F), replace the thermistor/OWI or the electronic control board. Refer to the tech sheet for your dishwasher for a diagnostic test for the thermistor. | Thermistor/OWI, Electronic control board |
| 6-7 | Disconnected or damaged flow meter | Shut off power to the dishwasher. Check the wiring to the flow meter. If the wiring is intact, replace the flow meter. | Flow meter |
| 6-8 | Water softener regeneration valve electrical problem (Water Softener Models Only) | Shut off power to the dishwasher. Check the wiring for the regeneration valve. Reconnect any loose wires. Replace the wire harness if damaged. Replace the regeneration valve if the wiring is okay. If the problem persists, replace the electronic control board. | Regeneration valve, wiring harness, electronic control board |
| 7-1 | Heating element doesn’t work | Shut off power to the dishwasher. Inspect the heating element and replace it if it’s visibly damaged. If not, check the wiring to the heating element. If the wiring is intact, replace the heating element. | Heating element |
| 7-2 | Heating element won’t shut off | Shut off power to the dishwasher for 5 minutes. If the code resumes when you restore power, replace the electronic control board. | Electronic control board |
| 8-1 | Slow drain | Shut off power to the dishwasher and then shut off water. Check the drain path for an obstruction. If the drain path is clear, check the wiring on the drain pump. If the wiring is intact, replace the drain pump. | Drain pump |
| 8-2 | Drain pump electrical problem | Shut off power to the dishwasher and then shut off water. Check the wiring on the drain pump. If the wiring is intact, replace the drain pump. | Drain pump |
| 8-3 | Drain pump stuck on | Shut off power to the dishwasher and check the drain pump wiring. Replace the wire harness if damaged. If the wiring is okay, replace the electronic control board. | Electronic control board, wire harness |
| 9-1 | Electronic control board can’t detect the position of the diverter | The diverter directs the water through the lower spray arm or the upper spray arm. Turn off power to the dishwasher and then check the wiring going to the diverter motor. If the wiring is intact, replace the diverter. | Diverter |
| 9-2 | Diverter is stuck on | Remove the lower dishrack and the lower spray arm. Disassemble the sump. Check the diverter disk and replace if visibly damaged. | Diverter disk |
| 9-3 | Diverter disk is missing | Remove the lower dishrack and the lower spray arm. Disassemble the sump. Check to see if the diverter disk is missing. If the disc is missing, install a new disk. | Diverter disk |
| 10-1 | Dispenser electrical problem | Shut off power to the dishwasher. Remove the outer door panel and check the wiring in the detergent dispenser circuit. If the wiring is intact, it could have a defective detergent dispenser or electronic control board. | Detergent dispenser, electronic control board |
| 10-2 | Vent wax motor electrical problem | Shut off power to the dishwasher. Check the wiring in the vent wax motor circuit. If the wiring is intact, it could have a defective vent wax motor or electronic control board. | Vent wax motor, electronic control board |
| 10-3 | Drying fan problem | Shut off power to the dishwasher. Check the wiring in the drying fan circuit. If the wiring is intact, could have a defective drying fan or electronic control board. | Drying fan, electronic control board |
We have built a team here that lives up to our 100% customer experience standards. We understand that you require a technician who is flexible and can work around your schedule, which is why we provide services 7 days a week, 365 days a year.
While quality and speed are top concerns, so is affordability. That is why we work hard to provide very competitive prices in the Ottawa region.
